Shipping policy

Half of what we sell fits through a letterbox and half of it arrives on a pallet. Delivery is charged by weight, so a cabin filter never subsidises a pallet and a pallet is never priced like a cabin filter.

UK delivery charges

Order weight	Service	Charge
Up to 2 kg	Standard, next working day	£3.95
2 kg to 10 kg	Standard, next working day	£5.95
10 kg to 30 kg	Standard, two to four working days	£11.95
30 kg to 70 kg	Two person delivery, booked window	£34.95
70 kg to 150 kg	Pallet, kerbside, booked window	£69.00
Over 150 kg	Pallet with tail lift, booked window	£119.00
Up to 10 kg	Express, next working day before 1pm	£8.95

Crane offload, which carports require, is quoted separately once we know the site access.

Dispatch

Orders placed before 4pm on a working day leave the same day. Orders placed after that, or at a weekend or bank holiday, leave on the next working day. Everything ships from our own UK warehouse, so stock shown on the site is stock we physically hold.

Small and medium items

Charging cables, granny leads, cabin filters, boot liners, accessories, tools and 12V batteries.

UK mainland, next working day on a tracked service
Tracking number emailed the moment the label is printed
Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight and the islands typically add one to two working days

Tyres and wheels

Delivered on a two to four working day service, either to your address or direct to a fitting partner. If you would like them sent to a garage, put the garage name and address in the delivery field and tell us the booking date in the order notes.

Heavy and palletised items

Home battery storage, hybrid inverters, solar carports, commercial pedestals, DC rapid chargers and feeder pillars.

Delivered on a dedicated pallet service, typically three to ten working days
We call or email to book a delivery window before anything is loaded
Kerbside delivery as standard. Tail lift is included above 150 kg
Someone must be present to sign, and for larger items you will need help or a pallet truck to move it

Lithium batteries

Battery storage, portable power stations and lithium 12V batteries are classed as dangerous goods for transport and ship under the applicable lithium battery rules. They cannot be sent by air freight, which is why they run on a road service and take a little longer. There is no extra charge for this.

International delivery

We ship parcels up to 20 kg to the EU and to selected countries worldwide. EU rates start at £14.95 and rest of world at £24.95, calculated by weight at checkout. We do not ship palletised or heavy goods, or anything over 20 kg, outside the UK. Duties and import taxes are the responsibility of the recipient.

Charge point and energy hardware installation

Anything that gets wired into your consumer unit must be installed by a qualified electrician and notified under Part P. We can arrange this for you across most of England, Wales and southern Scotland.

Survey. Send us a photograph of your consumer unit, your electricity meter and the proposed cable route. In most cases that is enough to quote. Complicated sites get a site visit.
Quote. A fixed price covering the unit, the cable run, the protective devices and the certification. We tell you plainly if your supply needs upgrading before we take any money.
Network approval. Three phase units, bidirectional chargers, battery storage and anything over 3.68 kW of generation need approval from or notification to your distribution network operator. We handle that paperwork. It usually takes two to four weeks.
Install and commission. Most single charge points are a half day. You receive an electrical installation certificate, the building control notification and the commissioning record.

Commercial and fleet sites

For workplace, retail and depot installations we quote the groundworks, ducting, distribution and bay markings alongside the hardware. Tell us how many bays you want and what supply you have, and we will tell you honestly whether the site can take it as it stands.

If your order does not arrive

If you have not received your order within 14 days of dispatch, contact us and we will refund or replace it in full. We deal with the carrier ourselves.